Maple International Ventures Limited, the operator of the online gambling site Lottomart.com, has agreed to pay £360,000 after a UK Gambling Commission investigation revealed multiple breaches of anti-money laundering (AML) and social responsibility rules. The settlement directs all funds to socially responsible causes, as part of the regulator’s enforcement measures.

Failings Identified in Compliance Assessment

The action stems from a compliance assessment carried out in June 2024, which led the Commission to open a section 116 regulatory review of Maple International’s remote operating licence. Regulators found that between June 2023 and July 2024, the operator’s risk assessments and player protection systems were inadequate.

Among the failings, the review concluded that Maple International had not properly considered risks associated with organised crime groups and mule accounts. In some cases, controls were so weak that a customer managed to bypass detection systems by simply reversing the order of their first and last names.

The Commission also reported that the company failed to fully verify customer identities before allowing them to exceed transaction thresholds, undermining essential customer due diligence procedures.

The regulator highlighted serious deficiencies in Maple International’s social responsibility measures. Systems designed to monitor activity and identify potential gambling harm were not sufficiently effective.

The Commission said controls for detecting behaviours such as “binges,” sudden “spikes” in activity, overnight gambling, and high-stakes betting after significant wins were inadequate. Additionally, customer interaction processes did not trigger timely interventions for players showing signs of harmful behaviour.

As a result, the Commission concluded that Maple International had not met its obligations to prevent gambling-related harm or to maintain robust AML protections.

Regulatory Response and Penalty Breakdown

The £360,000 settlement includes a £50,000 divestment, with all funds to be directed toward organisations and initiatives focused on responsible gambling. These include GambleAware, GamCare, Ygam, the Money and Mental Health Policy Institute, and university-led projects addressing gambling-related risks.

John Pierce, the Commission’s Director of Enforcement, underscored the regulator’s stance in the regulator’s press release: “The cornerstone of every licensed business must be the proper implementation of effective policies and procedures aimed at making gambling crime free and safer. This operator is now being held to account for anti-money laundering and social responsibility failings uncovered during a compliance assessment. We would advise all operators to read the Maple International Ventures public statement and consider whether their own policies and procedures are both effective and are being successfully implemented.”

The regulator further noted that Maple International had previously maintained a clean compliance record. During the investigation, the company cooperated fully, admitted the failings early, and moved quickly to implement remedial actions.

The Gambling Commission has stressed that operators must continually review and update their AML and social responsibility frameworks to keep pace with emerging risks, new products, and changing technologies. Maple International’s case illustrates how failures to adapt can leave operators exposed to regulatory sanctions.

The Commission is currently revising its guidance on financial penalties to ensure greater consistency and transparency in enforcement actions. The Maple International ruling is the latest in a series of penalties designed to reinforce the regulator’s message that gambling businesses must prioritise crime prevention and consumer protection.