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The Star Sydney has been handed a total fine of AU$10 million (US$7.2 million) by the New South Wales Independent Casino Commission (NICC) for historical breaches linked to financial crime and responsible gambling. In addition to the fines, the casino must allocate AU$5 million (US$3.6 million) toward upgrading technology that supports its financial crime risk management operations.
Historical Compliance Breaches
The penalties follow an investigation by Liquor and Gaming NSW into multiple incidents occurring between December 2018 and September 2025. Among the issues identified were systemic failures in financial crime risk operations from July 2023 to September 2025, including shortcomings in the Customer Risk Rating Model, Enhanced Customer Due Diligence, and ongoing monitoring of high-risk patrons. The investigation also found that at least 1,898 customers were allowed to convert casino reward points into cash between December 2018 and November 2023. Furthermore, the casino permitted patrons to gamble for extended periods without taking required breaks, with some sessions exceeding 36 hours, and failed to prevent an excluded patron from entering the casino on nine occasions between February and May 2024.
As reported by Reuters, NICC Chief Commissioner Philip Crawford noted that many of these breaches occurred before more systematic remediation measures, such as mandatory carded play, had been implemented. He stated, “While these disciplinary matters are disappointing, we have seen considerable progress at The Star under their new leadership.” Crawford emphasized that the fines and enforceable undertaking demonstrate the seriousness with which the NICC views breaches that could leave customers exposed to gambling harm or casinos vulnerable to criminal infiltration.
Enforcement and Remediation Measures
The enforceable undertaking requires The Star Sydney to invest in technology to enhance financial crime risk management capabilities. The largest single penalty of AU$5 million addresses systemic failures, while the remaining fines target issues including the misuse of reward points, extended gambling sessions, and failures to prevent excluded patrons from entering the casino.
Bruce Mathieson Jnr, Group CEO and Managing Director of The Star, confirmed the company’s commitment to regulatory compliance. He said, “We take our obligations to abide by gaming regulations seriously and appreciate that the NICC has allowed us to pay these penalties progressively up until 30 June 2027 while we continue to invest in our technology uplift. These events occurred between December 2018 and September 2025 and prior to the commencement of the current leadership.
“We will continue to engage constructively with the NICC in respect of The Star Sydney as we work through our remediation program. I am confident that we are making progress.”
The Star Sydney’s license remains suspended, with NICC-appointed manager Nick Weeks overseeing casino operations until September 30, 2026. The casino is permitted to continue operating under this management structure while remediation measures are implemented. These enforcement actions follow a substantial investment by Bally’s Corporation and Bruce Mathieson’s Investment Holdings Pty Ltd, who together hold a 61% stake in the company, providing both financial support and strengthened governance.
