In the United Kingdom and the Gambling Commission regulator has announced that it has taken additional action against nine individuals from Caesars Entertainment UK Limited after last year fining the casino operator a record-setting £13 million ($18.1 million).
The watchdog used an official press release to detail that the London-headquartered firm, which is the local subsidiary of American casino giant Caesars Entertainment Incorporated, was hit with the stiff financial penalty in May after it was adjudged to have violated a number of rules regarding money laundering, social responsibility and customer interaction protocols. The authority furthermore explained that these shortcomings especially concerned high-value VIP players and had resulted in a trio of senior managers being ordered to surrender their personal management licences.
During an almost three-year period from January of 2016 the regulator reported that Caesars Entertainment UK Limited had chalked up ‘a catalog of social responsibility, money laundering and customer interaction failures’ including allowing a player that had previously excluded themselves to lose roughly £240,000 ($335,000) over the course of just 13 months. The body stated that these deficiencies also ran to a second customer who had been permitted to drop £18,000 (25,000) in only a year despite telling staff that all of her savings had been spent and that she was now ‘borrowing money from family and using an overdraft facility to fund gambling activities.’
Caesars Entertainment UK Limited is responsible for eleven land-based casinos spread across the United Kingdom including the Playboy Club London, Manchester235 and the Alea Casino Nottingham venues and was moreover ordered to make a series of improvements including the appointment of an independent body tasked with overseeing compliance moving forward. The Gambling Commission backed this up by requiring the operator to replace a number of senior staff including its managing director and hire an individual that would work to ensure the company strived to attain the highest levels of gambling safety.
However, the Gambling Commission has now returned to pronounce that it subsequently issued personal management license warnings to seven unnamed employees of Caesars Entertainment UK Limited while advising a further two to improve their conduct. The watchdog stated that 18 additional employees of the operator had also received ‘advise to conduct letters’ that had not been connected to the recent infractions with another unidentified individual having surrendered their license owing to the non-payment of fees.
The regulator concluded by proclaiming that an employee of Caesars Entertainment UK Limited recently had their personal management license revoked after getting into an altercation with a guest at their place of work while another had voluntarily surrendered their certification whilst under investigation as part of last year’s exercise but before any determinations or penalties had been handed out.