The Solaire Resort and Casino is a very nice place indeed, however, they can use a few pointers on customer service and plain old manners. If the Grand Opening is just for VIP’s they should tell you. If there is a dress code, they should post it and they should say so on the website. We saw someone else get turned away for wearing slippers, and we were turned away for wearing shorts and a World Casino Directory shirt (and actually escorted out of the establishment). We asked to speak to management and were finally let in, only to be intercepted again and told the same thing.
We were only able to get a few pictures, and none of the grand opening ceremony due to the unrelaxed security. Perhaps after they get used to things they will not turn away gamblers who would rather be in comfortable clothing than sweating and stinking. It felt harassing as security seemed to follow us around. We were not even allowed to go to their hotel and photograph the hotel lobby because we are wearing shorts.
As if this was not enough, none of the restaurants had public seating except Lucky Noodle which had an extremely long line. The food court was not even open and will open on the first week of April . People were hungry and not quite the happiest campers. As we tried to photograph the restaurants we were approached again that we cannot take pictures anymore according to their management then we went out, right when the rain starts!
We just got through reviewing eight super nice casinos in Macau and not once did we have any issues with our dress or photography (obviously no cameras on the casino floors).
At Solaire you cannot wear shorts in the hotel or anywhere inside their establishment. If that’s their protocol they better think twice how to market their hotel and casino. We have never had this experience at Resorts World (look for our upcoming review of this casino in May or June).
In all fairness, we see a lot of potential for this casino. New casinos have new staff and perhaps all the excitement got the best of them. It has a large gaming floor, it is beautiful and the food in the restaurants that we could see looked great.
UPDATE: The Solaire Resort Casino has relaxed its dress code.