The Star Entertainment Group has received a stern “show cause” notice from the New South Wales (NSW) Independent CasiSno Commission (NICC), compelling the casino operator to justify its fitness to maintain its casino licence. This action comes following the revelations of the second Bell Report, which highlighted significant operational failures at The Star.

Addressing compliance failures:

Issued just two weeks after initial concerns were flagged, the notice demands that The Star respond within 14 days, explaining why the regulator should not proceed with disciplinary actions for the infractions identified, according to Business News Australia.

The inquiry led by Adam Bell SC revealed that The Star failed to meet the criteria to hold a casino licence and also neglected to conduct necessary wealth source checks on several high-risk members. On top of that, it was found guilty of having fraudulent guest welfare entries and a particular breach that led to a cash fraud against The Star itself.

The NICC’s correspondence with The Star also covers the management, operation, and culture of the organization, along with the adequacy and execution of its remediation plan, which has been under the oversight of Nicholas Weeks, a special manager appointed by the regulator. Weeks’ appointment has been extended multiple times, now up to March 2025, as The Star faces a significant turnover in leadership due to these ongoing issues.

The report also criticized The Star for its sluggish response to addressing governance and cultural issues previously highlighted in the initial Bell Report. The regulator pointed out that the operator had only recently started to tackle these significant challenges, which should have been prioritized much sooner.

Potential outcomes following regulatory scrutiny:

In the wake of these findings, The Star has entered negotiations with both NSW and Queensland state governments to secure $300 million to stabilize its short-term financial health. This financial distress prompted The Star to divest its leasehold interest in the Treasury Brisbane Casino building to Griffith University for $67.5 million, a move aimed at easing its financial strains.

The Star anticipates responding to the show cause notice by the designated deadline of Friday, 27 September. Currently, the company is evaluating the concerns raised in the notice, additional requests from the NICC, and the findings of the Bell Two Report.

The NICC is contemplating various disciplinary measures post the response deadline. These could include cancelling The Star’s casino licence, imposing a financial penalty potentially as high as $100 million, amending the terms or conditions of the licence, issuing an enforceable undertaking, or sending a letter of censure to the operator.

As the Australian Broadcast Corporation reports, this series of inquiries and regulatory challenges highlights a period marked by missed opportunities and errors within The Star’s operations, including a $3.2 million fraud through a software glitch and severe violations of gaming duration limits intended to protect vulnerable patrons.

As the company’s trading remains suspended on the ASX, and with its financial reports pending due to unresolved preliminary statements as of August 30, The Star continues to engage with various stakeholders and advisors to address its precarious financial situation. These discussions, involving state governments, regulatory bodies, and lenders, are crucial as the Brisbane-heaadquartered company navigates through this tumultuous phase.