The Iowa Racing and Gaming Commission has found two casinos in the state to be in violation of the self-ban on gambling just recently, settling penalties for both the Rhythm City Casino and the Riverside Casino.
Located in Davenport, the Rhythm City Casino will have to pay $3,000 after an individual who was added to the self-ban signed up for a player’s club account. General manager of the casino, Mo Hyder, spoke with gaming commissioners and stated that the violations are taken very seriously and the incident took place despite the Iowa venue having rigorous training procedures.
According to Radio Iowa, this was the first violation for the gaming venue in one year. The employee who handled the players club sign up was confused about what to do, according to Hyder and the incident was due to human error.
The second casino, Riverside Casino, was fined slightly more at $5,000 due to a banned player being allowed to sign up for a player’s club account as well. Dan Franz is the general manager of this casino who stated that club cards were given in three different areas and the venue has taken steps to ensure such an issue will be prevented in the future.
Riverside employees have been given more training and asked to sign an affidavit to ensure they have completed the additional training options. A new process has also been introduced at Riverside that will require a supervisor to check if there are any questions about an individual and a possible ban.
Franz stated that when a person is potentially banned, a box will pop up on the screen and the employee will be alerted of the situation, with the info highlighted in red. Employees can then click on this section and find out the procedures of what to do in any given scenario. Franz wants employees to immediately alert a supervisor when this happens so they can handle the situation.
The Riverside Casino had to pay a slightly larger fine as this was the second time such an incident had taken place within the past year.
*This article has been updated to correct the fine involving Riverside Casino. It was incorrectly published as being a $25,000 fine and is actually a $5,000 fine.